Frequently Asked Questions
Everything you need to know about your next favorite accessory.
What materials are used in BAGS products?
We use a variety of high-quality materials including premium Italian leather, sustainable vegan leather, and reinforced water-resistant canvas to ensure durability and style.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Do your bags come with a warranty?
Yes, all BAGS products include a one-year limited warranty that covers manufacturing defects in materials and craftsmanship from the date of purchase.
How should I care for my leather bag?
We recommend using a soft, dry cloth for daily cleaning. For deeper conditioning, use a specialized leather cream every 3-6 months and avoid prolonged exposure to direct sunlight or moisture.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.